Unified Communications Market is segmented by Product (Hosted, On-premise), Solution (Instant & Unified Messaging, Audio & Video Conferencing, IP Telephony, Others), End-Use (Enterprises, Education, Government, Healthcare, Others), and Region (North America, Europe, Asia-Pacific & Rest of the World).
Unified Communications Market is segmented by Product (Hosted, On-premise), Solution (Instant & Unified Messaging, Audio & Video Conferencing, IP Telephony, Others), End-Use (Enterprises, Education, Government, Healthcare, Others), and Region ...
“The Unified Communications Market was estimated at US$ 98.59 billion in 2022 and is expected to grow at an impressive CAGR of 18% during 2023-2028 to reach US$ 269.52 billion by 2028.”
Unified communications offer several benefits to companies operating in varied industry verticals by providing real-time unified access to interaction via the integration of multiple communication platforms. Unified communication service providers have introduced modern products & solutions to help ease access and a high level of interoperability to attain high productivity and informed decision-making through collective efforts.
Unified Communications Market Report Overview
Market Size in 2028
USD 269.52 billion
Market Size in 2022
USD 98.59 billion
Market Growth (2023-2028)
CAGR of 18%
Base Year of Study
2022
Trend Period
2017-2021
Forecast Period
2023-2028
Market Drivers
The Unified Communications Market is driven by a host of factors, some of which are noted below:
Surging need for mobility and to reduce the cost of administrative processes as well as the increased market for cloud solutions.
Unified communications help facilitate businesses with real-time interoperability, communication, and easier access to required information.
It offers a unified interface to integrate multiple devices, which offers seamless interaction for informed decision-making.
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COVID-19 Impact
The COVID-19 pandemic has positively impacted the unified communications industry. The pandemic has significantly halted on-premises operations and has offered work-from-home facilities to their employees. This has promoted large enterprises and SMEs to adopt unified communications technology to ensure seamless communication between team members and co-working teams, thus boosting market growth, amid the pandemic.
Segments Analysis
Segmentations
List of Sub-Segments
Dominant and Fastest-Growing Segments
Product Type
Hosted, On-premises
On-premises segment dominates the market during the forecast period.
Solution Type
Instant & Unified Messaging, Audio & Video Conferencing, IP Telephony, Others
Instant and unified messaging segment dominates the market during the forecast period.
The enterprise sector dominates the market during the forecast period.
Region Analysis
North America, Europe, Asia-Pacific, and the Rest of the World
Europe held the highest market share during the forecast period.
Product Trends
“On-premisessegment held a significant market share ofmore than 45% in 2022.”
The market has been classified as hosted and on-premises. Under these, the on-premises segment dominates the market and is expected to maintain its dominance during the forecast period. Owing to lower capital expenditure, total ownership costs, and operating expenses.
Companies are now shifting toward hosted UC solutions for scaling up their storage capacity due to the simple and predictable operating cost model, which boosts segment growth.
Solution Trends
“Instant and unified messaging segmentheld a market share of more than 35% in 2022.”
The market has been classified into Instant & Unified Messaging, Audio & Video Conferencing, IP Telephony, and Others. Under these, the instant and unified messaging segment dominates the market and is projected to grow at a robust CAGR in the coming years. Because of the increased necessity for organizations to engage in timely communication among peers and receive real-time notifications of tactics in critical mission situations.
Unified Messaging aids in the management of normal voice, fax, and text communications by consolidating them into a single platform that users may access by PC or telephone. UM is ideal for mobile business users because it allows them to easily reach coworkers and clients.
End-Use Trends
“Enterprisesector occupied a market share of more than 45% in 2022.”
The market has been classified into enterprises, education, government, healthcare, and others. Under these, the enterprise sector dominates the market and is projected to grow at a robust CAGR in the coming years. The increased adoption of IT in corporate business operations to improve a firm's overall organizational performance can be ascribed to growth.
Using available mobile devices, unified communication delivers a variety of services crucial to enhancing remote workers' productivity. Furthermore, variables such as an increase in the number of cross-functional teams, remote workers, and improved business processes have enabled companies to adopt unified communication solutions at the corporate level to provide seamless communication approaches.
Regional Analysis
“Europe held the highest market share of more than35.0% in 2022.”
Europe is projected to grow at a healthy CAGR in the coming years. This is ascribed to the growing demand for unified communications in the region to establish their businesses as well as significant technological advancements, which bolsters the regional market growth during the review period.
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Key Players
The market is highly populated with the presence of several local, regional, and global players. Most of the major players compete in some of the governing factors including price, product offerings, regional presence, etc.
The following are the key players in the unified communications market (arranged alphabetically).
Note:The above list does not necessarily include all the top players in the market.
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Report Features
This report provides intelligence most comprehensively. The report structure has been kept such that it offers maximum business value. It provides critical insights into the dynamics and will enable strategic decision-making for the existing players as well as those willing to enter the market.
What Deliverables Will You Get in this Report?
Key questions this report answers
Relevant contents in the report
How big is the sales opportunity?
In-depth analysis of the Unified Communications Market
How lucrative is the future?
The market forecast and trend data and emerging trends
Which regions offer the best sales opportunities?
Global, regional, and country-level historical data and forecasts
Which are the most attractive market segments?
Market segment analysis and forecast
What are the top players and their market positioning?
Porter’s five forces analysis, PEST analysis, Life cycle analysis
What are the factors affecting the market?
Drivers & challenges
Will I get the information on my specific requirements?
10% free customization
Target Audience
The target audience of the unified communications market includes-
Companies
Distributors
Education and enterprise sectors
Government organizations
Research Methodology
This report offers high-quality insights and is the outcome of a detailed research methodology comprising extensive secondary research, rigorous primary interviews with industry stakeholders, and validation and triangulation with Stratview Research’s internal database and statistical tools.
More than 1,000 authenticated secondary sources, such as company annual reports, fact books, press releases, journals, investor presentations, white papers, patents, and articles have been leveraged to gather the data.
We conducted more than 10 detailed primary interviews with the companies across the value chain in all four regions and with industry experts to obtain both qualitative and quantitative insights.
Customization Option
With this detailed report, Stratview Research offers one of the following free customization options to our respectable clients:
Company Profiling
Detailed profiling of additional market players (up to three players)
SWOT analysis of key players (up to three players)
Competitive Benchmarking
Benchmarking of key players on the following parameters: Product portfolio, geographical reach, regional presence, and strategic alliances
Custom Research: Stratview Research offers custom research services across sectors. In case of any custom research requirement related to market assessment, competitive benchmarking, sourcing and procurement, target screening, and others, please send your inquiry to sales@stratviewresearch.com
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Unified communications offer several benefits to companies operating in varied industry verticals by providing real-time unified access to interaction via integration of multiple communication platforms. Unified communication service providers have introduced modern products & solutions to help ease of access and high level of interoperability to attain high productivity and informed decision making through collective efforts.
The key players operating in the market are CA Technologies, Inc. (US), Cisco Systems, Inc. (US), Fortinet, Inc. (US), IBM Corporation (US), Intel Corporation (McAfee, Inc.) (US), Panda Security (Spain), Sophos, Ltd. (UK), Symantec Corporation (US), Trend Micro, Inc. (Japan), and CloudPassage Inc. (US).
The target audience of Market includes Unified Communications companies, Unified Communications distributors, Education and enterprise sectors, Government organizations.