• Blog
  • Unified Communications Market Growth & Trends | 2023-2028

    Unified Communications Market Growth & Trends | 2023-2028

    Unified Communications Market Growth & Trends | 2023-2028
    Report code - SR1842 Delivery - 2 Weeks
    Unified Communications Market Size, Share, Trend, Forecast, & Industry Analysis: See more...

    Market Insights

    The unified communications market is estimated to grow from USD 98.59 billion in 2022 to USD 269.52 billion by 2028 at a CAGR of 18% during the forecast period.

    Unified Communications Market Size

    Wish to Get a Free Sample? Click here.

    What are Unified communications?

    Unified communications offer several benefits to companies operating in varied industry verticals by providing real-time unified access to interaction via the integration of multiple communication platforms. Unified communication service providers have introduced modern products & solutions to help ease access and a high level of interoperability to attain high productivity and informed decision-making through collective efforts.

    Unified Communications Market Overview

    Market Size in 2028

    USD 269.52 billion

    Market Size in 2022

    USD 98.59 billion

    Market Growth (2023-2028)

    CAGR of 18%

    Base Year of Study

    2022

    Trend Period

    2017-2021

    Forecast Period

    2023-2028

    Key Players

    The following are some of the key players operating in the unified communications market-

    Market Dynamics

    The Unified Communications? market is driven by a host of factors, some of which are noted below:

    Surging need for mobility and to reduce the cost of administrative processes as well as the increased market for cloud solutions.

    Unified communications help facilitate businesses with real-time interoperability, communication, and easier access to required information.

    It offers unified interface to integrate multiple devices, which offers seamless interaction for informed decision-making.

    Unified Communications Market Snapshot

    To Get the full scope of the report, Register Here.

    Segment Analysis

    Product Trends

    The market has been classified into hosted and on-premise. Under these, the on-premise segment held a significant market share of more than 45% in 2022 & is expected to maintain its dominance during the forecast period.  Owing to lower capital expenditure, total ownership costs, and operating expenses. Companies are now shifting toward hosted UC solutions for scaling up their storage capacity due to the simple and predictable operating cost model, which boosts segment growth.

    Solution Trends

    The market has been classified into Instant & Unified Messaging, Audio & Video Conferencing, IP Telephony, and Others. Under these, the instant and unified messaging segment held a market share of more than 35% in 2022 and is projected to grow at a robust CAGR in the coming years.  Because of the increased necessity for organizations to engage in timely communication among peers and receive real-time notifications of tactics in critical mission situations. Unified Messaging aids in the management of normal voice, fax, and text communications by consolidating them into a single platform that users may access by PC or telephone. UM is ideal for mobile business users because it allows them to easily reach coworkers and clients.

    End-Use Trends

    The market has been classified into enterprises, education, government, healthcare, and others. Under these, the enterprise sector occupied a market share of more than 45% in 2022 and is projected to grow at a robust CAGR in the coming years.  The increased adoption of IT in corporate business operations to improve a firm's overall organizational performance can be ascribed to growth. Using available mobile devices, unified communication delivers a variety of services crucial to enhancing remote workers' productivity. Furthermore, variables such as an increase in the number of cross-functional teams, remote workers, and improved business processes have enabled companies to adopt unified communication solutions at the corporate level to provide seamless communication approaches.

    Regional Analysis

    Europe held the highest market share of more than 35.0% in 2022 and is projected to grow at a healthy CAGR in the coming years. This is ascribed to the growing demand for unified communications in the region to establish their businesses as well as significant technological advancements, which bolsters the regional market growth during the review period.

    Unified Communications Market by Region

    Want to know which region offers the best growth opportunities? Register Here.

    Segmentation

    This report studies the market covering a period of 12 years of trend and forecast. The report provides detailed insights into the market dynamics to enable informed business decision-making and growth strategy formulation based on the opportunities present in the market.

    The market is segmented into the following categories. 

    By Product 

    • Hosted
    • On-premise

    By Solution 

    • Instant & Unified Messaging
    • Audio & Video Conferencing
    • IP Telephony

    By End-Use 

    • Enterprises
    • Education
    • Government
    • Healthcare

    By Region

    • North America (Country Analysis: The USA, Canada, and Mexico)
    • Europe (Country Analysis: Germany, France, The UK, Russia and Rest of Europe)
    • Asia-Pacific (Country Analysis: China, India, Australia, South Korea, and Rest of Asia-Pacific
    • Rest of the World (Country Analysis: Saudi Arabia, Brazil, and Others)

    Unified Communications Market Segmentation

    Want to get more details about the segmentations, Click here.

    Target Audience

    The target audience of the unified communications market includes-

    • Companies
    • Distributors
    • Education and enterprise sectors
    • Government organizations

    COVID-19 Impact Analysis

    The COVID-19 pandemic has positively impacted the unified communications industry. The pandemic has significantly halted on-premise operations and has offered work-from-home facilities to their employees. This has promoted large enterprises and SMEs to adopt unified communications technology to ensure seamless communication between team members and co-working teams, thus boosting market growth, amid the pandemic.

    Report Features

    This report provides intelligence in the most comprehensive way. The report structure has been kept such that it offers maximum business value. It provides critical insights into the dynamics and will enable strategic decision-making for the existing players as well as those willing to enter the market. 

    What Deliverables Will You Get in this Report?

    Key questions this report answers

    Relevant contents in the report

    How big is the sales opportunity?

    In-depth analysis of the unified communications market

    How lucrative is the future?

    The market forecast and trend data and emerging trends

    Which regions offer the best sales opportunities?

    Global, regional, and country-level historical data and forecasts

    Which are the most attractive market segments?

    Market segment analysis and Forecast

    Which are the top players and their market positioning?

    Competitive landscape analysis, Market share analysis

    How complex is the business environment?

    Porter’s five forces analysis, PEST analysis, Life cycle analysis

    What are the factors affecting the market?

    Drivers & challenges

    Will I get the information on my specific requirement?

    10% free customization

    Research Methodology

    This report offers high-quality insights and is the outcome of a detailed research methodology comprising extensive secondary research, rigorous primary interviews with industry stakeholders, and validation and triangulation with Stratview Research’s internal database and statistical tools.

    More than 1,000 authenticated secondary sources, such as company annual reports, fact books, press releases, journals, investor presentations, white papers, patents, and articles have been leveraged to gather the data.

    We conducted more than 10 detailed primary interviews with the companies across the value chain in all four regions and with industry experts to obtain both qualitative and quantitative insights.

    Report Customization

    Stratview Research offers one of the following free customization options to our respectable clients:

    Company Profiling

    • Detailed profiling of additional market players (up to 3 players)
    • SWOT analysis of key players (up to 3 players)

    Segmentation

    • Current market segmentation of any one of the technology types by component type.  

    Competitive Benchmarking

    • Benchmarking of key players on the following parameters: Technology portfolio, geographical reach, regional presence, and strategic alliances

    Custom Research: Stratview Research offers custom research services across sectors. In case of any custom research requirement related to market assessment, competitive benchmarking, sourcing and procurement, target screening, and others, please send your inquiry to sales@stratviewresearch.com.

    Frequently Asked Questions (FAQs)

    Unified communications offer several benefits to companies operating in varied industry verticals by providing real-time unified access to interaction via integration of multiple communication platforms. Unified communication service providers have introduced modern products & solutions to help ease of access and high level of interoperability to attain high productivity and informed decision making through collective efforts.

    The market is projected to grow at a CAGR of 18% during the forecast period.

    The market is projected to grow from USD 98.59 billion in 2022 to USD 269.52 billion by 2028 during the forecast period.

    The study period of this market report is 2017-2028.

    The key players operating in the market are CA Technologies, Inc. (US), Cisco Systems, Inc. (US), Fortinet, Inc. (US), IBM Corporation (US), Intel Corporation (McAfee, Inc.) (US), Panda Security (Spain), Sophos, Ltd. (UK), Symantec Corporation (US), Trend Micro, Inc. (Japan), and CloudPassage Inc. (US).

    The target audience of Market includes Unified Communications companies, Unified Communications distributors, Education and enterprise sectors, Government organizations.

    Europe held the highest market share of more than 35.0% in 2022 and is projected to grow at a healthy CAGR in the coming years.

    The surging need for mobility and to reduce the cost of administrative processes as well as the increased market for cloud solutions boosts the market growth across different end-use sectors. Unified communications help in facilitating businesses with real-time interoperability, communication, and easier access to required information. It offers a unified interface to integrate multiple devices, which offers seamless interaction for informed decision-making, thereby bolstering market growth in the coming years.