Telecommunication Relay Service Market Growth Analysis

Market Insights

The Telecommunication Relay Service Market is expected to grow from USD 3.64 billion in 2022 to USD 6.18 billion by 2028 at a CAGR of 8.98% during the forecast period.

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What is Telecommunication Relay Service?

Telecommunications relay service (TRS), also known as IP-relay or relay service, allows persons who are deaf or hard of hearing to speak with those who use a regular phone through a communications assistant (CA). Voice carry-over (VCO) and hearing carry-over (HCO) are both possible with a TRS. A VCO enables a person with a hearing impairment to speak directly to the other party and then read the response typed by a CA, whereas an HCO enables a person with a speech disability to hear the other party and convey the typed response back to the telephone user via the CA.

Market Dynamics

With the rising need for communication services from people with hearing and speech impairments, the TRS market is witnessing a significant expansion. Technological advancements and the availability of sophisticated communication devices that support a variety of communication services facilitate the use of telecommunication relay services. Significant technological advancements and government-supported initiatives are driving the market demand.

Impact of Covid-19

During the ongoing COVID-19 outbreak, the TRS witnessed a considerable surge in acceptance and use across several geographies. Relay service providers have seen a significant increase in calls and a shortage of communication assistants to support the services. Favorable government actions are attributed to driving the TRS market. Government authorities are assisting businesses in providing relay services to clients in different locations. The market is estimated to grow as a result of collaboration between public and private businesses.

Segments Analysis

By Service Type

The market is bifurcated into text-to-voice, voice carry over, captioned telephone service, IP captioned telephone service, internet protocol relay service, and video relay service. The video relay service segment is expected to dominate the telecommunication relay service market during the forecast period. The market demand is being fuelled by the widespread adoption and availability of video relay services by regional businesses and government bodies.

By Technology Type

The market is segmented as IP relay and traditional relay. The market for IP relay technology is likely to increase at an exponential rate during the forecast period. The widespread adoption of IP-enabled mobile devices, as well as a favourable regulatory environment, are expected to drive the growth of the segment in the coming years.

By End-User Type

The market is segmented as personal, government, and enterprise. The market for telecommunication relay service is estimated to be dominated by government end-user type during the forecast period. The TRS market is expected to grow as governments in developed and developing countries increase their investments in launching and integrating telecommunications relay services in relay centers to assist physically challenged people.

Regional Analysis

North America is expected to remain the largest market for telecommunication relay services over the forecast period. The widespread use of relay services by businesses, as well as the favourable regulatory environment, influence the market figures. The region's wide use of telecommunication relay services is expected to boost the market revenue during the forecast period. Europe and Asia-Pacific are also likely to offer substantial growth opportunities in the coming years.

Key Players

To secure a solid presence in the market, industry players are employing a variety of techniques such as production capacity growth, mergers and acquisitions, and new product development. The following are some of the key players in the telecommunication relay service market:

• Avaya Inc.
• Bell Canada
• Captel Inc.
• Cisco Systems Inc.
• Convo Communications LLC
• KCOM Group Ltd.
• Purple Communications Inc.
• Relay UK BT (BT Group Plc)
• Skype Technologies S.A.R.L.
• Sorenson Communications LLC

Research Methodology

This strategic assessment report, from Stratview Research, provides a comprehensive analysis that reflects today’s telecommunication relay service market realities and future market possibilities for the forecast period of 2023 to 2028. The report segments and analyzes the market in the most detailed manner in order to provide a panoramic view of the market. The vital data/information provided in the report can play a crucial role for the market participants as well as investors in the identification of the low-hanging fruits available in the market as well as to formulate the growth strategies to expedite their growth Application.

This report offers high-quality insights and is the outcome of a detailed research methodology comprising extensive secondary research, rigorous primary interviews with industry stakeholders, and validation and triangulation with Stratview Research’s internal database and statistical tools. More than 1,000 authenticated secondary sources, such as company annual reports, fact books, press releases, journals, investor presentations, white papers, patents, and articles, have been leveraged to gather the data. We conducted more than 15 detailed primary interviews with the market players across the value chain in all four regions and industry experts to obtain both qualitative and quantitative insights.

Report Features

This report provides market intelligence in the most comprehensive way. The report structure has been kept such that it offers maximum business value. It provides critical insights into the market dynamics and will enable strategic decision-making for the existing market players as well as those willing to enter the market. 

What deliverables will you get in this report?

Customization Options

With this detailed report, Stratview Research offers one of the following free customization options to our respectable clients:

Company Profiling

• Detailed profiling of additional market players (up to three players)
• SWOT analysis of key players (up to three players)

Competitive Benchmarking

• Benchmarking of key players on the following parameters: product portfolio, geographical reach, regional presence, and strategic alliances

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